Orders and order status

How can I place an order on the site?

To place an order on our website, simply add the products you choose to your cart and proceed to checkout.

Can I get stickers with different sizes than the ones I see?

Certainly!
The sizes we have on the site are specific to be compatible with the various sections but if you want a custom sticker for you we can make it at no additional cost !

I didn't receive my order confirmation email.

After placing your order, you'll receive an email confirmation within a couple of hours. The confirmation will be sent to the email address you provided when placing your order or to the email address associated with your Dambrosio Wrapping account.

Before contacting our customer service, if you do not receive the confirmation email, please follow these steps:

1. Check your spam or junk folder: Sometimes our emails can end up in your spam or junk folder, so please make sure you check there.

2. Log in to your Dambrosio Wrapping account : If you have a Dambrosio account, you can log in and review your order history to check the status of your orders.

3. Review your bank statement: If your order was successful, your bank statement should reflect the funds being debited from your account.

If your order has been charged but you haven't received a confirmation email after two hours, please contact our friendly customer service team HERE with the details of the email address you used to place your order. They will be able to confirm whether your order was successfully placed.

Where can I check the status of my order?

To check the status of your order, simply go to theAccount section and after clicking on the order in question, you will be able to view all the details.

An alternative is to go to your order confirmation email and click "View Order."

Can I cancel an order?

You can cancel an order placed online only if it has not yet been processed.
To request cancellation, simply contact us via Live Chat or by clicking here , entering your details and order number in the request.

Please note that our company operates and produces outside of our office hours, so your order may already be processed by the time we receive your request.

Can I change an order?

We use a fully automated ordering process, which means all orders are locked in the system as soon as they are placed and paid for. This ensures that your order is processed and shipped on time. Therefore, we are unable to add or change any items on your order.

There's a small chance we can change a flavor, but it's not guaranteed. We can't change a customized product. If your order has already been processed or shipped by the time we receive your instructions, we won't be able to change it.

The best way to contact us for changes or cancellations is our Live Chat or contact our customer support team HERE .

Please note that our company operates and produces outside of our office hours, so your order may already be processed by the time we receive your request.

Payment

What payment methods do you accept?

We have several payment methods for our site:
- Credit card, debit card, ATM
- American Express
- PayPal
- Apple Pay
- Google Pay
- Samsung Pay
- Shop Pay

Cash payment is also available for orders with "Pick up in store" option.

Is my card safe on your site?

The online security of your personal data is important to us.
We use advanced encryption technology (SSL) to securely transmit your personal information and credit card details. For more information, visit our Privacy Policy .

Why is my payment failing?

We understand how frustrating it can be when a payment fails during the processing of an order. However, it's not always possible to determine the reason for a payment failure, as both our processing systems and your bank's clearing systems are affected.

As a helpful tip, we invite you to double-check that all the information has been entered correctly and matches your card details. If the problem persists, we recommend trying another payment card or an alternative method such as PayPal. If you need assistance with your order, please don't hesitate to contact a member of our customer support team, who will be more than happy to assist you.

Shipping and delivery

How long will it take to receive my order?

Order processing time will range from 12 hours to 5 days.
Once processed, it will be shipped according to the option chosen at checkout.
We have two shipping methods:

Free shipping: 2 to 5 days

Express shipping: 24 to 48 hours

If you experience shipping delays, please contact us and our team will be happy to provide you with any necessary explanations.

Is shipping free?

We offer free shipping, but only under one condition: a minimum order of €49.99.

If you want faster shipping, you can still opt for "Express Shipping" and for only €9.99 you will receive your order in just 24/48 hours.

If you experience shipping delays, please contact us and our team will be happy to provide you with any necessary explanations.

Has my order been shipped?

When we ship your order, we'll make sure to let you know.
You'll receive a shipping confirmation email with a convenient tracking number. If your order was placed before 8:00 PM, it will be picked up by our courier later that day, but you may not receive the confirmation email until late in the evening.

Do you have an account with us? Simply log in to easily check the status of your order. If it still says "shipping," don't worry: your order status may still be in the system and should update once the shipping confirmation email is sent.

Where is my order?

Once your order is shipped from our warehouse, our trusted delivery service will ensure its safe delivery. Of course, we're available to assist you in any way you can if you encounter any problems.

If your order is marked as delivered but you haven't received it, it's possible that the courier delivered it to a neighbor, especially if you weren't available to accept it. We suggest checking with your closest neighbors and keeping an eye out for a delivery card at your or your neighbor's location.

Please remember that it is your responsibility to collect your order from the address indicated in the tracking information or as specified on the delivery note. Unfortunately, once the order has been signed for, we cannot accept claims for loss or delay in delivery.

If you have difficulty collecting the goods from your neighbor, please contact the courier directly, who will be able to assist you further. Alternatively, you can contact the courier. using the contact details on the delivery card left at your address during delivery or by referring to the tracking number provided when your order was shipped.

How can I track my shipment? When will my order arrive?

Once your package has been shipped, an email will be sent to the address you used to place your order. Using the link or tracking code, you can track the progress of your shipment and know the exact day it will be delivered.

You can track your order in several ways. You can find tracking information:

- in the email that is sent as soon as the package is handed over to the courier;

- if you have a registered account, you can check the "Orders" section directly by clicking here .

Return of items

Can I make a return?

We offer a maximum of 14 days from the delivery date to return an item, barring exceptions.

It is not possible to return personalized items (e.g. Boat license plate or wallpaper ).

After 14 days, you will no longer be able to return an item. You can still try contacting our team to determine the extent of the problem, but we will no longer be responsible for an exchange/return.

How can I return an item?

To return an item from your order, simply go to the "Account" section, click on "Orders", select the order in question and click on "Request Return" at the top right.

If the "Request Return" button does not appear, your order does not meet the return regulations.

You can still try contacting us by filling out the form HERE and our team will review your request.

Once the return is accepted, we will forward you the shipping address, which will be at your expense, and you will receive a refund within 10 days using the payment method used.

If the payment method is no longer available for obvious reasons, a voucher will be generated that can be spent on our website.

Is the return free?

Returns are free only if the product is defective/incorrect or if there was an error on our part.

Except for these examples, the cost of the return will be borne by the customer as they will have to generate and create the shipping label themselves.

If there are any problems, we can generate a return label for you and will add the cost of the return to the total amount.

My package is damaged.

If your package has been tampered with and/or arrives defective, please sign with reservations and document the incident with photographs.

If the package was not signed for with reservations and we do not have clear photos of the tampered package, we may exercise the right to decline responsibility for the incident.

If the above requirements are met, simply contact us, sending proof of signature with reservations and photographs so we can contact the courier and find a fair compromise.

How do I return an item purchased by mistake?

Carefully reseal the products in the package delivered by the courier and access the "Account" area, "Orders" section and click on "Request return" at the top right on the page of the order you wish to return.

We would like to inform you that in this case the shipping costs will be borne by the customer.

Become a reseller or open a franchise!

Dambrosio Wrapping is available for wholesale orders.

If you already have a business and would like to sell our items , contact us now for all the useful information on how to become an official reseller, receiving the updated catalog and a quote for your order!
*If you are interested in FRANCHISING, our sales department will schedule a video call to discuss the project and provide all the administrative information you need.

CONTACT SALES DEPARTMENT

Or come and visit us at our office